we were impressed on how he was able to work with our personal needs and desires

Upon retiring a fews years ago, I opted to take the supplemental insurance, including prescription coverage through my previous employer.  I was also able to take the same coverage for my wife.  This was a premium plan and was expensive but had excellent coverage benefits and there had not been a premium increase for more than 10 years.  Due to the ACA passing however, the premiums were increasing almost at a double digit level each year thereafter.  The premiums were becoming very expensive with our field income.  My wife and I decided to shop around and was referred to Brent through a family member who was using his insurance agency and was happy about his knowledge and understanding of the supplemental offerings. We called Brent and we were impressed on how he was able to work with our personal needs and desires for medical coverage to select a plan that was correct for us.  We were able to select a plan that fitted us for medical supplemental and prescription needs at a more affordable price.  We felt good about switching plans to get basically the same coverage at a considerable savings in premiums. The transition, however, did not go well, with a few surprises thrown in by our doctor’s clinic, based upon a unique management ruling for switching plans, and in addition, a huge issue arose from the inability of the support company managing my previous employer’s supplemental plan.  There was a lot of confusion and uncertainties on our part in what was happening for us in the complicated Medicare coverage arena.  Although the supplemental coverage issue was not yet fault of ourselves or Brent’s insurance agency, Brent worked with us diligently over the coming months it took to correct the situation we found ourselves immersed.  He provided us with a better understanding of the system and worked with Medicare directly to assure that we continued with the coverage we had selected for the coming year.  This was a huge comfort to my wife and I in this complex network, and we were able to take the steps to resolve each situation we were immersed with the feeling we were taking the right actions. The issues caused by the previous employer’s inability to stop our previous supplemental coverage are just now starting on the right path so that the proper process is followed within Medicare.  It may take a few more months for the doctor’s visits that were already processed to be corrected with the proper coverage plan that we have, but my wife and I are now much more comfortable that everything is now going in the right direction.  We cannot emphasize the comfort we were able to obtain with Brent’s assistance in this matter.  We feel that we will go into next year’s supplemental plan choices with Brent with much more confidence based on the experiences we had.