we were impressed on how he was able to work with our personal needs and desires
We called Brent and we were impressed on how he was able to work with our personal needs and desires for medical coverage to select a plan that was correct for us. We were able to select a plan that fitted us for medical supplemental and prescription needs at a more affordable price. We felt good about switching plans to get basically the same coverage at a considerable savings in premiums.
The transition, however, did not go well, with a few surprises thrown in by our doctor’s clinic, based upon a unique management ruling for switching plans, and in addition, a huge issue arose from the inability of the support company managing my previous employer’s supplemental plan. There was a lot of confusion and uncertainties on our part in what was happening for us in the complicated Medicare coverage arena. Although the supplemental coverage issue was not yet fault of ourselves or Brent’s insurance agency, Brent worked with us diligently over the coming months it took to correct the situation we found ourselves immersed. He provided us with a better understanding of the system and worked with Medicare directly to assure that we continued with the coverage we had selected for the coming year. This was a huge comfort to my wife and I in this complex network, and we were able to take the steps to resolve each situation we were immersed with the feeling we were taking the right actions.
The issues caused by the previous employer’s inability to stop our previous supplemental coverage are just now starting on the right path so that the proper process is followed within Medicare. It may take a few more months for the doctor’s visits that were already processed to be corrected with the proper coverage plan that we have, but my wife and I are now much more comfortable that everything is now going in the right direction. We cannot emphasize the comfort we were able to obtain with Brent’s assistance in this matter. We feel that we will go into next year’s supplemental plan choices with Brent with much more confidence based on the experiences we had.
His advice and knowledge directed us in a huge saving.
Al & Chris B.
You guys are the BEST!!!!
Thanks for looking out for seniors.
J & B M.
There are no words to describe how excellent this agency is.
On example: just before the first of this year, they called and asked about my prescription usage. When I told them that it was very low, they recommended that I go to another plan. This alone saved me fifty dollars a month. You will not find better service. Feel free to contact me if you would like more details.
You’ve been a professional advisor and a trusted friend
My warmest regards to all your family circle. God bless.
Brent Howard with Howard & Howard Insurance Agency is great to work with.
As a rule I don’t write testimonials…
When I retired five years ago, I was bewildered by the types of health insurance coverage I needed. I discovered Medicare paid 80% of eligible medical expenses but a “supplemental” plan was required to cover the other 20% of eligible expenses. On top of that, I needed a “prescription” coverage plan. Fortunately, a trusted friend referred me to Brent Howard. Brent and his knowledgeable, compassionate staff made all the difference and put a custom plan together that addressed my individual needed. I do not believe I could have appropriately navigated through all of the choices on my own.
This summer I will have a knee replacement. I will confidently have this surgery knowing - if there are any difficulties along the way with Medicare or my supplemental plan or my prescription plan - one call to Brent and the situation will be on the way to being professionally resolved.
Mostly in the 21st Century, companies treat their consumers impersonally and with indifference. Howard Insurance is the exception because - most simply put - Brent and his staff are the “gold standard”. They place each of their clients first by providing exceptional customer service, excellent value, and trusted expertise. On top of all of this, their service is free to every client.
The right medical choices are extremely important to an older person. Working with Howard Insurance makes all the difference.
It’s been a great experience.
Barbara de M.
You took so much time with me
Seems like such a long time ago, when I first met you and had many questions about my coverage. You took so much time with me, and you never made me feel like any of my questions were stupid ones.
I still have my coverage that you signed me up with almost 5 years ago this summer. I have been very pleased, and when I did have questions, you or your associate would give me the information that helped me understand or make a decision.
Good luck in your future and I plan on staying with the insurance that you helped me to get.
a big saving in medical costs.
Thanks for all your help over the years.
Can’t say thanks enough!
I really appreciate your service and your willingness to drop everything to answer my questions
I am sorry for the delay in getting back to you. As you may remember, I had eye surgery earlier this month and have been operating with a certain degree of blurriness since then. The surgery went fine and everything was covered due to no small part to your efforts.
I really appreciate your service and your willingness to drop everything to answer my questions (some of them were pretty silly), but you have always remained patient and extremely helpful.
I would also like to thank you on behalf of my friend, Joyce Boyd, who is also your client. You have helped her immensely as well. Joyce has many health issues and you have made it possible for her to get the best possible care available, and I thank you for that.
I was reminded today that I had not answered your email when I was reading about the new healthcare plan. I am sure this is going to create a lot of work for you, maybe some of it unwanted and unnecessary, but I am sure you will come through for your clients with a smile.
I’d like to thank you again for all that you do. Hopefully, I will not need your services in the near future, but who knows what this new Trumpcare will bring. I hope it’s not as bad as some think it will be.
Thank you for being there
We would love to say we are very pleased with your agency. Throughout the years you’ve kept us well informed on our medical insurance. You always go out of your way to answer all my questions and concerns. Your #1 in our eyes.
Thank you for being there.
Carla L. D.
This Agency has been so wonderful to me!
I am always telling my friends about his agency and the great service they provide.
I am always telling my friends about his agency and the great service they provide. I just passed his information onto a stranger at the Dr. office when she was telling me that she needed to figure out what to do about Medicare coverage. She had no idea where to start. Another friend who is now using Brent because of my referral is thrilled with the service she has received from him in the 2 years since she started with his agency.
Your Customer Service is the Ultimate in Quality! Your habit to go the extra mile is your Professional Style!
You have helped me find a plan with richer benefits and lower premiums, co-pays and prescription drug plans. With your exceptional Medicare Health Insurance expertise and Social Security Office knowledge, you have helped me resolve complicated situations. Because you are Insurance Brokers, you are able to work with Medicare Plans with all or most insurance Companies. It is my pleasure to recommend you Most Highly!
Marjorie C. G.
Whatever it is that you need, just give them a call.
Whatever it is that you need, just give them a call. Why would anybody try to do the research on their own. CALL Howard & Howard!!!
The best of wishes to you all now and through the busy holidays!
We are indeed fortunate to have you advocating for our health care.
It brings tears to my eyes knowing someone cares that much.
Sharon & Lou D. and daughter, Kate K.
Brent and Tannon have been the best!
Marcia and Joe R.
Thank you and your staff so much.
Ken and Noreen T.
You have been fabulously successful,
Wow, congratulations Brent. You have been fabulously successful, but I am not surprised. Almost immediately I sensed that you have the qualities that I admire and undoubtedly contributed to your business success: attention to detail, honesty, transparency, very fast follow-up or response time, putting customers first, and exceeding expectations.
I heard about you from my in-laws, and you have saved them and my mother a lot of time and money through your excellent work. I would not hesitate to refer you to anyone who needed Medicare health insurance expertise.
It has been an absolute joy working with you
It has been an absolute joy working with you and Helen all these years. You have been extremely kind and patient with my “anxiety” issues. LOL. This will be my second testimonial for Howard Insurance, and I do it with much pleasure. After 30 years in the Mortgage Biz, it is difficult to find pleasant professionals who still deliver “special handling” or hands on customer service. Most of your clients know exactly what I am referring to. This is America but nobody cares about anyone anymore except the wonderful professionals at Howard Insurance. I would never go anywhere else. They are committed and dedicated to helping their clients beyond the call of duty, and that is worth its weight in GOLD.
STELLAR PERFORMANCE, AND HUGE KUDOS FROM ONE OF YOUR FIRST CLIENTS.
Thanks for your great service.
You have been ever so helpful and informative as we have had to slug through the matrix of Medicare. Yikes! So much to understand before making decisions. I really appreciate your patience as you explained things numerous times. I’m so glad you are there as things change year to year.
Thanks for your great service.
All the best,
Cathy & Jim L.
You helped me so much.
I have counted on you each year
The day I met you (over the phone, we have never actually met face to face), was one of my lucky days. I have counted on you each year in about October, as I look again at what is happening in the world of health insurance for us older folks. Every year the parameters change as to what will, or will not be provided under Medicare coverage. My needs are the same, but the policies keep changing and in order for me to be able to afford to get the eyedrops for my glaucoma and have my exercise needs covered I have some homework to do. Because of the increased use of the internet in todays society and the decreased use of the written page, I find it very difficult to find the information I need.
At this point in my search I always phone you and I know you will set me up with the best possible policy for my needs. Not only do you find the best coverage for me, but you or your staff, always follow up to see if everything is okay. You will never be ride of me Brent!
Thank you for giving me this opportunity to say a good word for you and your company.
We have been very grateful for your assistance!
You personally spent considerable time on the phone with us reviewing our medical and drug prescription needs, and helping us to select the best plan for our needs.
We have been very grateful for your assistance! It didn’t end after we signed up with you. You helped us again with open enrollment, again spending time to assure we had the best plans for our needs.
You even helped us with insurance claims we had before we became your customers! That was support that was above and beyond our expectations, and very appreciated.
Thanks for all your support and great service Brent! We wish you all the best!
Peggy & John L.
Wow, does this company ever understand the meaning of customer service.
Michael & Penny T.
I highly recommend your company.
Thank you for your service.
More than happy to recommend your faithful service
I continue to be impressed by your firms knowledge and service.
I came across your company while searching the web before I turned 65. Since then (5 years), I continue to be impressed by your firms knowledge and service. No question is too trivial and it seems I can take all the time I need with your staff to have my questions answered. As a result I have happily referred many people to your company all of whom have thanked me for the referral. All the best and I look forward to many more years of working with you.
You my friend went above and beyond the call of duty.
Kathy & Mike S.
Brent was always patient with me and never tried to push me into a decision!!!
I was very skittish about changing health insurance providers since I had only used my excellent employer-provided insurance for 35+ years. I continued my employer-provided insurance following my retirement even though it was very expensive! As is common in retirement, I started analyzing our expenses to see where we might be able to reduce some of these expenses. What popped up as our largest expense item was HEALTH INSURANCE. Based on my neighbor’s recommendation, I contacted Brent’s company. Brent spent many minutes/hours with me, on the phone over several weeks, explaining, comparing (what I had vs what the differences were with new insurance). Brent was always patient with me and never tried to push me into a decision!!! He answered a million questions, always returned my calls within a reasonable time frame.
Thanks to Brent, my husband and I have excellent health insurance coverage and we’re paying much less than previously. The savings are in an account that we will use to travel to Europe next year. Thank you, Brent.
With the life threatening illness, two life-saving surgeries, Brent and his friendship and business professionalism is a 5-Star service in my book.
Keep up the good work!
As usual, I procrastinated and was scrambling to find a supplemental insurance
I’ll be speaking with you before December to see if I should change prescription plans, and I know I’ll be given the best advice - sort of what you’d give your grandmother!
Thank you so much,
No one better!
No one better!
Now, with a quick dial on my phone, all my questions are answered…
Thanks and keep trucking along,
We are so appreciative of your help
Sally & Neal D.
Arnold C. (deceased)
You’ve done a fine job helping our disabled son